Casino / Mobile
When you open an account with vip12, you share certain personal details with us — and this policy explains exactly what we collect, why we hold it, and what choices you have over it. Access to our platform and the protections described here depend on your local law and eligible regions.
We collect the information you provide when you register — your name, contact details and the payment method you choose, whether that is Nagad, Upay or Bank Transfer. We also record session activity, device type and the pages you visit inside the lobby, so we can keep your account working correctly across devices. We do not sell your personal data to third parties. Payment details entered during a Nagad or Upay transaction are processed through the relevant payment channel; we store only the record of the transaction, not your full wallet credentials. We may hold your data for as long as your account remains active, and for a further period required by applicable regulations — the exact duration depends on the laws of your region. If you close your account, we will retain only what we are legally required to keep, and we will tell you which records those are when you raise the request. Cookies and local browser storage are used to maintain your login session and remember your lobby preferences between visits; you can adjust cookie permissions in your device or browser settings at any time.
Transaction records from Nagad deposits are stored as account history entries. We do not retain your Nagad wallet PIN or authentication credentials — those remain within the Nagad channel.
Upay payment references are logged against your account for dispute resolution. Only the transaction ID and amount are held; your Upay account password is never accessed or stored by us.
Bank Transfer records, including reference numbers, are kept in your account wallet history. These are accessible to you after login and are used solely for reconciling your deposit and withdrawal records.
This policy applies to data we hold about you in connection with your vip12 account. It covers how we handle information collected through our website and the account dashboard after login. It does not extend to third-party services you reach through links on our pages — those services have their own policies, and we have no control over them. Game content supplied by studios such as Joker, Spadegaming or Habanero is delivered through our lobby; we do not share your account data with those studios beyond what is technically required to load the game session.
Data collected when you log in — device, session token, login time — falls inside this policy. We use it only to secure your account and detect unusual access patterns. It is not shared for marketing purposes.
Deposit and withdrawal records linked to Nagad, Upay or Bank Transfer sit inside this policy. The payment channels themselves operate under their own terms; we hold only the reference data that appears in your account wallet history.
Pages you browse, game sessions you open and lobby preferences you set are recorded inside this policy's scope. We use that data to maintain your session and improve how the lobby functions — not to profile you for third-party advertising.
Links to external sites, payment apps or studio portals fall outside this policy the moment you leave our domain. We recommend reading the privacy terms of any external service before sharing your details there.
You have the right to see what data we hold about you, to ask us to correct any detail that is wrong, and to request deletion where the law of your region permits it. Your account dashboard shows your personal details, transaction history and communication preferences after you log in — that is the starting point for most requests. If you spot an error in your registered name, contact information or linked payment method, you can update it directly in the account settings page; changes to sensitive fields may require identity confirmation following the steps shown on screen. For data you cannot edit yourself, or if you want to understand exactly what records we hold, contact our support team through the channels listed on this page. We aim to respond to data requests within the timeframe required by the rules of your eligible region.
Log in and open the account dashboard. Your personal details, wallet history and session preferences are all visible there. If you want a full export of what we hold, submit a data-access request via our support channel.
Edit your name, email or phone number directly in account settings. Fields tied to payment verification — such as the name linked to your Nagad or Bank Transfer record — may require you to follow the identity confirmation steps shown on screen.
If you are unsure whether a specific piece of your data is held or how it is used, send your question to our support team. Include your registered account email so we can locate your record without delay.
If you wish to close your account and request deletion of non-mandatory data, contact support with the subject line stating your intention. We will confirm which records we are required to keep under applicable regulations and proceed with the rest.
Privacy questions deserve a direct answer, not a form letter. Whether you want to know what data we hold, dispute a transaction record linked to Nagad or Upay, or request a change to your account details, our support team is the right first contact. Use any of the channels below; include your registered account email so we can pull up your record quickly.
Open the chat window from any page after you log in. Describe your privacy concern and our team will verify your account before discussing any personal data details.
Send your data or privacy request to our support email address shown in the account help section. State your registered email and the nature of your request clearly so we can route it to the right team member.
The account help section, accessible after login, contains step-by-step guidance for common privacy actions — updating contact details, reviewing transaction records and adjusting cookie preferences on your device.
We apply access controls so that only the account functions that need your data can reach it — your wallet balance is visible to you after login, but the underlying transaction records are separated from publicly accessible parts of the site. Cookies used on our pages are session-based or functional; we do not use advertising-network cookies that track you across other websites. If our data practices change in a way that affects you, we will update this policy page and note the revision date at the bottom of the document — it is worth checking back if you use our platform regularly.
We keep your account data for as long as your account is active plus any period required under the regulations of your eligible region. When retention is no longer required, records are deleted from our active systems according to our internal schedule.
Functional cookies keep your lobby session active and remember your game preferences between visits. You can clear or restrict cookies through your device or browser settings; some account features may not work as expected if functional cookies are blocked.
Your account password is stored in hashed form — we cannot read it, and our support team will never ask you for it. If you suspect unauthorised access, change your password immediately through the account settings page and contact our support team.
When we make a material change to this policy, we update the revision note at the bottom of this page. For significant changes affecting how we use your personal data, we will send a notice to your registered account email before the change takes effect.
Below are the questions we hear most often about how vip12 handles your personal data. If your question is not covered here, reach our support team through the live chat or email channel listed above.
We collect the details you enter during registration — name, email address and phone number. Once your account is active, we also record login session data, device type and the transaction references linked to payment methods such as Nagad, Upay or Bank Transfer. We do not collect data beyond what your account activity generates.
Game studios receive only the session data needed to load and run the game you open — typically a session token and your stake. They do not receive your name, contact details or payment records. Studios supply game content only; they have no access to your account wallet or personal profile.
We hold your data for as long as your account is open, plus any additional period required under the applicable regulations of your region. If you close your account, we will tell you exactly which records we are required to retain and for how long, at the time you make the request.
Yes. Log in and open your account dashboard to review your personal details, wallet history and preferences. You can edit basic contact details directly in account settings. For records you cannot edit yourself, contact support with your registered email and we will assist you through the correction process.
Contact our support team via live chat or email, stating that you want to close your account and request data removal. We will confirm which records we are required by regulation to keep, and delete the rest from our active systems. The process follows the rules of your eligible region.
This policy covers data we hold about any account on our platform. Whether you can access the platform at all depends on your local law and eligible regions — we do not make legal determinations on behalf of individual users. Check the applicable rules in your area before registering.